THE WORLD IS NOT STANDING STILL.RSS
BIG CHANGE.
BIG CHANGE, one tap away
BIG CHANGE, one tap away

Make room for the big picture.

Add BIG CHANGE to your home screen or desktop. It opens in its own window, with the latest stories when you’re online.

iPhone & iPad
Open bigchange.ai in Safari. Tap Share, then Add to Home Screen. Turn on Open as Web App if shown, then tap Add.
Android
Open bigchange.ai in Chrome. In the browser menu, choose Install app or Add to Home screen.
Desktop
In Chrome or Edge, use the install icon in the address bar or the browser’s app menu. In Safari on Mac, choose File → Add to Dock.

Markdown edition

# Qantas Accenture deal puts corporate roles in transition

> The airline outlines a multi-year technology partnership.

By BIGCHANGE.AI Editorial

Published: 2026-11-10T09:18:37.963Z
Updated: 2026-11-10T09:18:37.963Z
Canonical: https://bigchange.ai/blog/qantas-accenture-corporate-roles-transition

![Three people talk around a laptop, with a model airliner behind them.](https://bigchange.ai/api/media/file/airline-work-concept-v2.png)
AI-generated illustration for BIG CHANGE

Qantas expects about 850 roles to be affected over coming years through its Accenture partnership, with initial changes by mid-2027.

## The big change

- **What changed:** Corporate services face outsourcing.
- **Why it matters:** Outsourcing and automation are different processes.
- **What to watch:** Consultation and redeployment.

## What happens to the work

The [airline says](https://www.qantasnewsroom.com.au/media-releases/qantas-group-fast-tracks-technology-and-ai-investment-with-new-accenture-partnership) some services will move to Accenture teams, mostly in India and partly Australia, with further automation and AI planned in time. It also plans to modernise systems and connect data to support wider AI use.

CEO Vanessa Hudson's email, [reported by The Aussie Corporate](https://theaussiecorporate.com/blogs/pickandscrollnews/qantas-850-roles-accenture-india), identifies finance, procurement, people and marketing initially. Consultation with employees and unions over coming months precedes individual outcomes.

An outsourced service can still be performed by people working for another company, potentially in another country. The 850 figure does not establish how many jobs AI will automate or how many people will be made redundant.

Qantas promises reskilling and redeployment where possible, not guaranteed placements.

## What employees and the union are asking

The Australian Services Union has asked for details of the roles to be cut or kept in Australia, a concrete retraining plan, redundancy packages and consultation before individual decisions, [Australian Aviation reported](https://australianaviation.com.au/2026/11/keep-your-word-union-slams-qantas-hq-outsourcing-plans/). The union says Qantas previously told it there was no plan to offshore jobs.

Qantas disputed that account, telling the publication it had not assured the union that jobs would not move offshore and had discussed the possibility of work moving to Accenture teams in both countries. The disagreement concerns what was said in earlier discussions; the reported statements do not resolve it.

For affected staff, immediate questions include which positions are in scope, when consultation reaches them, and what redeployment or redundancy terms apply.

## Sources

- [Qantas partnership announcement](https://www.qantasnewsroom.com.au/media-releases/qantas-group-fast-tracks-technology-and-ai-investment-with-new-accenture-partnership) — Partnership and employee consultation.
- [The Aussie Corporate staff email report](https://theaussiecorporate.com/blogs/pickandscrollnews/qantas-850-roles-accenture-india) — Initial functions and staff email.
- [Australian Aviation union report](https://australianaviation.com.au/2026/11/keep-your-word-union-slams-qantas-hq-outsourcing-plans/) — Union requests and airline response.