99 has introduced “Suporte em Tempo Real,” a safety workflow for its two-wheel services in Brazil, including 99Moto and 99Food. During a trip, the system looks for movement patterns that could indicate an incident. An alert goes to a human safety team, which can contact the rider and, where applicable, a passenger to find out what happened.

The launch was described at the 99 Tech Summit on October 14, according to Marcelo Fischer's firsthand report for Canaltech. SpaceMoney also reported the same motorcycle-service launch. BIG CHANGE found no 99 first-party announcement of this specific feature in the public newsroom material reviewed. The available account of the new workflow therefore rests on event reporting, including statements attributed to the company.

The big change

  • What changed: Telemetry already used to assess motorcycle driving is being used to raise possible-incident alerts during a trip. The new step is routing that alert to a safety team for a check and possible assistance.
  • Who it affects: The reported initial scope is 99's two-wheel services, including motorcycle passenger trips and 99Food deliveries. The reports give no city-by-city availability list or app version.
  • What remains open: 99 has not disclosed how often the system correctly identifies an accident, how often it raises a false alarm, or whether it shortens the time to care. No result for injuries or deaths can be attributed to this launch.

From a sensor signal to a person

The reported system draws on trip telemetry and sensors in the motorcyclist's phone. Canaltech says the signals considered include hard braking, sudden changes in speed, sharp turns and route deviations. A pattern that looks unusual can produce an alert to a specialized 99 team operating around the clock. The team can contact the motorcyclist and passenger, check the situation and offer assistance. Depending on what they establish, the team may contact Brazil's mobile emergency service, SAMU, or begin insurance procedures.

That human check matters to the description of the product. The reports describe automated detection of a possible incident, followed by a decision made by staff. They do not establish that the app diagnoses a crash or automatically dispatches emergency responders. They also do not describe what happens if no one answers a check-in, or give a guaranteed response time.

This is a new use for data the company already collects. In a June 2026 newsroom post, 99 described a motorcycle driving report that uses telemetry to give riders guidance on their driving. That post also listed existing monitoring and emergency tools. It predates Suporte em Tempo Real and does not verify the October launch or its performance.

What riders can assess now

For a motorcycle worker or passenger, the practical change described is that a suspected incident may prompt contact from 99's team without someone first asking the app for help. The reports do not say that every fall or crash will be detected. They also leave the local rollout, phone requirements and conditions for insurance assistance unspecified. A rider should continue to use the established emergency channels when immediate help is needed, rather than assume an alert has been raised.

The next useful evidence would be 99's published coverage and operating rules, followed by measured alert accuracy and response times. BIG CHANGE did not test the feature. The company's earlier figures for reported accidents on its platform describe a period before this launch and cannot show whether the new alerts improve outcomes.

Sources & further reading